Innovation is an integral part of Cisco’s DNA. Missing, however, was one seamless process for converting ideas into realized value. Artem Ignatenko created Cisco Services Innovation Office delivery model, which is now serving as an example for other Cisco departments. Underpinned by edison365, the global company has a centralized space that supports the entire end-to-end process, from capturing employee suggestions to scaling them into projects for delivery. 

Working under one umbrella with the ability to engage different perspectives, the team are not only reducing time and cost to resolve customer issues, but they are also identifying ways to turn ideas into something of monetary value and adding to the Cisco portfolio. 

Join Artem Ignatenko and Tad Haas on February 15th at 1 PM ET as they discuss Cisco’s journey of establishing an “assembly line for innovation delivery,” creating one seamless and holistic process for converting successful ideas into business value. 

In the session, expect to gain insights on: 

  • How Cisco has moved from a disconnected innovation pipeline to a unified process, with complete visibility from the idea stage to business case creation and project delivery. 

  • How business cases that were previously difficult to standardize are now easy to manage and customize to each team’s ways of working. 

  • How Cisco is accelerating adoption from senior stakeholders by utilizing analytics. 

  • The benefits of gamification and connecting the innovation process to your recognition program. 

  • Why Cisco chose edison365 to support their end-to-end innovation and delivery process.

Master Class presenters:

Artem Ignatenko, Innovation Development Manager of the Customer Experience organization, Cisco 


Artem manages Cisco Services Innovation Office and Intellectual Digitization program in the EMEAR Region and has over 20 years of experience in data services management, strategic development, and delivery engineering. On a daily basis you’ll find Artem supervising multinational software development teams and project manager, ensuring project teams are equipped with resources and are delivering within the agreed time and budget. 

Tad Haas, Vice Executive President, edison365  


As a passionate innovation and technology evangelist, Tad is the Executive Vice President at edison365, working with some of the most innovative companies in the world, every day. With years of experience in change management and business building, Tad has plenty of transformation stories to share in manufacturing, engineering, financial services plus health and life sciences. A long tenure at Microsoft, at the front-end of innovation and project management software delivery, helped him see what it means to transform and deliver at scale.