All Transportation

Article How Berlin’s Airport Got an AI Customer Service Agent Off the Ground
July 31, 2025 | By Dawn Kawamoto, Contributing Writer
The AI-based customer service agent Melli has reduced waiting time from several minutes to zero, increased the number of languages offered, and has an 85 percent approval rating from customers. Here’s what the Berlin Airport has in store for the second phase of the project.
Article How Norfolk Southern is Using AI to Help ‘Move the US Economy’
July 23, 2025 | By Nicole Lewis, Contributing Writer
Norfolk Southern is investing in artificial intelligence to reshape how it moves freight across its 28,000-mile rail network. And one of the people driving that train is Mabby Amouie, Assistant Vice President of Enterprise Data and Analytics, who oversees the company’s AI strategy — from making use of sensor data...
Article What Electric Forklifts Can Teach Us About EV Adoption
November 1, 2024 | By Michael Gaylen, Concentric
In the last three decades, operations leaders and facility managers worldwide have made significant progress in making the switch from traditionally-powered forklifts to electric. This period of change has provided useful lessons we can apply to understanding the evolution of the electric vehicle space, writes Michael Gaylen of Concentric.
Article Inside Nissan’s Advanced Technology Center in Silicon Valley: Goals, Metrics, Challenges, AI, and More
August 23, 2024 | By Scott Cohen
Maarten Sierhuis, VP and Alliance Global Director of the Nissan Advanced Technology Center - Silicon Valley gives a comprehensive overview of the center, including its history, collaborations, dual focus on pioneering research and advanced technology, and role in AI-driven automotive innovations.
Article How Embraer-X is Shaping the Future of Urban Air Mobility
August 2, 2024 | By Steven Melendez
We talk to Daniel Moczydlower, Embraer-X's President and CEO and Embraer's Head of Global Innovation Ecosystems, about how his team explores and implements pioneering projects in urban air mobility while maintaining alignment with Embraer’s core business strategy.
Article At DFW International Airport, AI and Sustainability Top the Innovation Agenda
March 7, 2024 | By Kate Katz
We talked to Dallas Fort Worth International Airport, the second busiest airport in the world, about sustainability, AI, and innovation for our research initiative, "How AI is Influencing Corporate Innovation in 2024.”
Article JetBlue Ventures Managing Director on Avoiding the ‘Vicious Cycle’ of Corporate Venture Capital Groups
January 9, 2023 | By Meghan Hall
As part of our recent research report, Successful Startup Engagement and Corporate Venture Capital, we spoke with Steve Taub of JetBlue Ventures to hear his perspective on corporate venture capital, how to increase its longevity, and the talent acquisition and retention challenges that come with it.
Article How Delta Airlines is Charting a Course to Net Zero Emissions
November 23, 2021 | By Alexander MacDougall, Scott Kirsner
Delta’s Managing Director of Sustainability Amelia DeLuca sits down with InnoLead to discuss electric airplanes, carbon offsets, biofuels, and communicating sustainability objectives to employees and customers.
Article What Matters in Innovation — June 25, 2021
June 25, 2021 | By Collin Robisheaux, Kaitlin Milliken
What mattered in innovation this week? InnoLead’s Scott Kirsner and Kaitlin Milliken join Derisk CEO Alex Slawsby to discuss. That includes some of the innovation news that you may have missed this week, and why it matters for innovators working in big organizations. In this installment: smart tires finally...
Article How This New Innovation Team is Figuring Out Its Metrics
March 23, 2021 | By Lilly Milman
Jodie Brinkerhoff’s innovation team at DFW Airport is relatively new, founded about two years ago. She shares insights on what has been working and what metrics she turns to…
Article Three Services Bridgestone is Testing to Drive the Future of Car Maintenance
February 10, 2021 | By Lilly Milman
While car companies are always releasing new models, the way our vehicles get serviced has largely remained the same. But Bridgestone is working on several high-potential projects to modernize car maintenance.
Article How JetBlue Pivoted Its ‘Digital 2020’ Program In Its Final Year
January 11, 2021 | By Lilly Milman
When JetBlue launched a four-year digital transformation program called “Digital 2020” in 2016, no one expected the pressures of a pandemic in its final year.
Article Inside the Creation of Harley-Davidson’s New Line of Electric Bikes
December 3, 2020 | By Lilly Milman
Everything from the concept to the name of Harley-Davidson’s new electric bike brand is an homage to the company’s history. Brand Director Aaron Frank shares more…
On Demand Webcast How Travel is Changing at Dallas/Fort Worth Airport
October 21, 2020
What does it mean to innovate travel, and create new kinds of safety in 2020? Jodie Brinkerhoff, VP of Innovation at DFW Airport, discusses how her team is adapting…
Podcast What Comes Back and When? Exploring Life After COVID-19
June 30, 2020 | By Kaitlin Milliken
What’s changed due to the COVID-19 pandemic? What’s likely to come back? And when? InnoLead’s ”What the Future Looks Like” report seeks to answer that question.
Video General Motors and IBM on the Role of a Silicon Valley R&D Outpost
February 24, 2020 | By Kaitlin Milliken
R&D leaders from General Motors and IBM discuss the mission of the companies’ Silicon Valley outposts, and the importance of tracking first movers in an emerging market.
Video Innovation Insights from Our 2019 Impact Main Stage
February 3, 2020 | By Kaitlin Milliken
Chris Anderson — CEO of 3DR, a pioneer of the drone industry — shares his experience building and deploying autonomous vehicles at InnoLead’s 2019 Impact event. Includes video…
Q&A Staffing Innovation Teams?
October 11, 2019
What…information might there be about innovation staffing? In-sourced vs. out-sourced? Types of roles/functions on innovation team?
Article Lyft COO Talks Tesla, “Peak Car,” and the Future of Mobility
December 7, 2018 | By Kaitlin Milliken
Lyft's COO Jon McNeill has spent his career scaling companies in the mobility industry. McNeill discusses the innovative culture at Tesla, Lyft’s mission, and the future of mobility.
Article How JetBlue Navigates the World of Corporate Venture Capital
October 12, 2018 | By Scott Kirsner
JetBlue Technology Ventures has put money into 20 startups, which build everything from weather prediction tech to AI assistants that manage travel plans.