All Hospitality

Video TripAdvisor CEO: The Role That Leaders Play in Fostering Innovation
March 18, 2022 | By Alexander MacDougall
TripAdvisor CEO Stephen Kaufer and best-selling author Rita McGrath discuss how the travel site has developed new offerings since its 2000 birth, above a pizza shop in the Boston suburbs.
Podcast Sonesta Hotels’ COO on Growth During a Pandemic
April 13, 2021 | By Kaitlin Milliken
How did Sonesta grow from 58 hotels in November of 2020 to 1,200 locations today? Vera Manoukian, Chief Operating Officer, explains and shares how innovators can work with operation teams.
Article What is the Future of Theme Park Vacations?
September 4, 2020 | By Algernon Callier, Contributing Columnist and Head of Business Development and Chief Digital Evangelist for JIFFY.ai
Temperature screenings and face coverings are now part of the park experience. So what elements of the theme park vacation will remain forever changed? What will bounce back?
Podcast What Comes Back and When? Exploring Life After COVID-19
June 30, 2020 | By Kaitlin Milliken
What’s changed due to the COVID-19 pandemic? What’s likely to come back? And when? InnoLead’s ”What the Future Looks Like” report seeks to answer that question.
On Demand Webcast Building a Strategy for the Low Touch Economy
June 1, 2020
The era after COVID-19 will have an economy shaped by new habits and regulations. Find out how behaviors will shift and what new opportunities are emerging.
Article Six Ways to Integrate Startups Without Crushing Their Spirits
February 19, 2020 | By Scott Kirsner
Raphael Guillet was a co-founder of the first startup that the $4 billion hospitality company Accor acquired. Since then, Accor has bought about a dozen other startups…
Podcast Innovation Essentials: Revera Senior Living
December 3, 2019
“How can teams use co-creation to innovate?” InnoLead’s Kaitlin Milliken discusses how the team at Revera Senior Living navigates this challenge.
Podcast Getting Innovation Started
November 12, 2019 | By Kaitlin Milliken
How can teams set innovation initiatives up for success? To get best practices, we sat down with guests from Marriott, Comcast NBCUniversal, and Innosight.
Podcast High-Tech on the High Seas
October 15, 2019 | By Kaitlin Milliken
Once you’ve identified some promising technologies, how do you test and deploy them in the real world? To find out, we went to Miami to visit Royal Caribbean.
Article How Royal Caribbean is Deploying New Technologies
October 7, 2019 | By Kaitlin Milliken
We go inside Royal Caribbean’s innovation lab in Miami and on board their ship, Navigator of the Seas, to see the company’s digital transformation in action.
Article Five Innovation Tips to Start Your September
September 3, 2019 | By Kaitlin Milliken
Vacation season is over, so brush up on what you missed while you were at the beach. Check out five takeaways from our August coverage of corporate innovation…
Article Expedia Exec: Three Elements for Successful Innovation
August 20, 2019 | By Kelsey Alpaio
David Krieger, Sr. Director of Strategy and Business Development for Expedia.com, shares his advice on making innovation happen inside large organizations, and three trends his team is watching.
Article Revera Senior Living on Tackling the Challenges of Aging Collaboratively
May 6, 2019 | By Kaitlin Milliken
From involving residents to running internal idea challenges to partnering with young tech companies, Revera Senior Living seeks to innovate aging collaboratively.
Podcast Moving Fast…Full Speed Ahead!
November 6, 2018 | By Kaitlin Milliken
Can a big, slow company really move fast? And is faster necessarily better? To find out, we talked to Rachael Schwartz, formerly of Keurig. This episode also features Trip Advisor CEO Steve Kaufer.
Article Inside Marriott’s M Beta, a Hotel Designed for Experimentation
November 13, 2017 | By Kaitlin Milliken
Guests who check into Marriott's M Beta hotel in Charlotte are immersed in an environment where nearly everything is experimental, and intended to gather feedback...
Article Marriott CEO on Innovation: ‘Don’t Try to Failure-Proof New Ideas’
August 26, 2017
Marriott CEO Arne Sorensen talks about hotels as “living labs,” and how he encourages the organization to conduct more experiments.
Article Universal Orlando Exec on Deploying Tech to Theme Parks
February 3, 2016 | By Stephen Ellison
Talking about ideas is great, but it’s just vapor. Al Callier of Universal explains how his team takes ideas from “vapor to paper to brick,” and what technology they explore.
On Demand Live Call Marriott Exec: How We Prototype, Crowdsource, Measure
October 10, 2014
Marriott executive Brian King discussses rapid prototyping, collecting ideas from employees and customers, and why naivete is crucial to innovation.
Article Lessons from Marriott on Rapid Prototyping, Co-Creation
April 28, 2014 | By Scott Cohen
Brian King of Marriott takes you into “The Underground,” Marriott’s innovation lab, to see how rapid-prototyping works there, and offers lessons for replicating the process.