All articles by Kelsey Alpaio

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  ArticleInside American Greetings, Where ‘Meaningful Connections’ Are Made

  February 14, 2019 | By Kelsey Alpaio

  Most think of American Greetings as a purveyor of greeting cards. But VP of Innovation Carol Miller says the company is in the “meaningful connections” business.
• ArticleThe ‘Jobs Roadmap’ & Honing in on Customer Insights

  November 14, 2016 | By Kelsey Alpaio

  Stephen Wunker, a protégé of Clayton Christensen, explains his “jobs framework” and gives insight into his book. Read an excerpt here…
• ArticleFoundations Day 4: What Does Your “Influence Chart” Look Like?

  January 30, 2019 | By Kelsey Alpaio

  If you’ve got a whiteboard or a piece of paper handy, who are the 3-6 key influencers you need a constructive relationship with? Find out what your influence chart looks like in this video.
• ArticleFoundations Day 2: Understanding C-Level Executives

  January 30, 2019 | By Kelsey Alpaio

  Leonard Schlesinger of Harvard Business School discusses how CEOs think about Box 1, Box 2, and Box 3 innovation — and offers advice for innovation leaders working with their CEOs. 
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  VideoInnovation Lab Advice with Thomson Reuters’ Mona Vernon

  October 5, 2017 | By Kaitlin Milliken, Kelsey Alpaio

  With seven global labs, Thomson Reuters knows the ins and outs of starting an innovation initiative. Mona Vernon, Chief Technology Officer of the company, discusses best practices... 
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  VideoWhy Thomson Reuters Rotates Talent Between Labs

  October 6, 2017 | By Kaitlin Milliken, Kelsey Alpaio

  Mona Vernon, Chief Technology Officer of Thomson Reuters Labs, explains why the company began rotating employees between its innovation labs. Find out more in this video…
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  ArticleFast Prototyping and Feedback at Shell’s TechWorks Innovation Lab

  December 28, 2017 | By Kaitlin Milliken, Kelsey Alpaio

  Julie Ferland of the Shell TechWorks innovation lab, offers an inside at the space; the types of projects it works on; and the team Shell has assembled from outside the oil and gas industry.
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  ArticleInside Verizon’s ‘Window Into Innovation’

  August 18, 2017 | By Kaitlin Milliken, Kelsey Alpaio

  Tim Gorman of Verizon discusses the company’s innovation centers in San Francisco and the Boston suburbs. He also offers a demo of augmented reality for “smart cities.”
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  PodcastInside the Mind of Alex Osterwalder

  December 10, 2019 | By Kaitlin Milliken, Kelsey Alpaio

  “What’s the latest from the mind of Alex Osterwalder?” We sat down with Osterwalder to discuss business model innovation and the themes in his upcoming book.
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  ArticleHow Innovation Allows Wayfair to Keep Growing

  May 4, 2020 | By Kelsey Alpaio

  Wayfair, an online furniture and home goods retailer, maintained an innovative culture as it grew from a two person operation to a company with thousands of employees.