All Financial Services

Article CSAA Insurance: Making Build-Buy-Partner Decisions for AI
July 21, 2023 | By Steven Melendez
"Insurance companies are one of the original, very data-centric industries," says Debbie Brackeen, CSAA's Chief Strategy and Innovation Officer. Brackeen describes how they're investing in, and deploying, AI technology.
Article WEX: A Spectrum of AI Experimentation
July 17, 2023 | By Steven Melendez
Karen Stroup joined the $2.4 billion company in 2022 as its first Chief Digital Officer. She explains how the company is using AI to assess creditworthiness and sniff out fraud, and some of the committees involved in encouraging experimentation — with guardrails.
Article Mastercard’s Chief Innovation Officer on Reducing Risk, Avoiding Turf Wars, and Measuring Success
March 15, 2023 | By Meghan Hall
As part of our recent research report, Benchmarking Innovation Impact 2023, we interviewed Ken Moore, Chief Innovation Officer of Mastercard. He offered his advice for avoiding internal turf wars; gave insights on emerging tech; and discussed the importance of customer-centricity.
Article SVB Exec on Overcoming the Challenges of New Venture Creation
December 22, 2022 | By Meghan Hall
Boris Pluskowski, Head of New Ventures for SVB, shares the two-pronged structure of his innovation team; shares why it's important to build ventures in a large company; and gives his input on a new "Golden Age of Startups" that may be coming.
Article Mapping Three Years of Innovation Activities at TIAA
June 15, 2022 | By Meghan Hall, Scott Kirsner
A single slide captures three years of innovation activity at TIAA, the $40 billion financial services firm. We asked creator Howard Manzon to explain what’s on the slide; what worked; and what he might do differently in the future.
Video CSAA Insurance & Fidelity: Building Innovation Muscles for the Long Haul
March 21, 2022 | By Alexander MacDougall
CSAA Insurance’s Chief Strategy and Innovation Officer, Debra Brackeen, talks with Mona Vernon of Fidelity Investments about building lasting innovation structures.
Article Buying Coffee in the Metaverse: How Fiserv Thinks About the Future of Payments
March 18, 2022 | By Alexander MacDougall, Kate Priddy
Alvin Cho is Vice President of Product & Engineering for Digital Innovation and Transformation at Fiserv, and he oversees the company’s Developer Studio, a set of APIs and tools that make it easy to integrate Fiserv’s offerings into all sorts of new and existing products. We spoke with Cho about the objectives...
Article Inside MetLife’s Relationships with VCs and the Startup Ecosystem
January 18, 2022 | By Scott Kirsner
Since 2014, the $68 billion insurer MetLife has run more 160 experiments with startups — 70 of which later developed into contractual relationships. Vice President of Innovation Terrence Luciani has created a structured process for collecting requirements from around the company, and then working with venture capital firms, accelerators, and other parties to...
Article Fidelity Labs SVP: ‘The Only Success Metrics That Really Matter are Financial Metrics’
January 4, 2022 | By Scott Kirsner
How do you avoid winding up in the “danger zone” as an innovator inside a big company? Mona Vernon, the head of Fidelity Labs at Boston-based Fidelity Investments, says it’s all about making sure your metrics are aligned with your CEO and CFO.
Article Member Spotlight: Uma Meyyappan, LPL Financial
November 9, 2021
Uma Meyyappan is the Senior Vice President of Digital Innovation and New Venture Platform at LPL Financial. We spoke with Meyyappan as part of our member spotlight series.
Thought Leadership The Innovation Equation: Balancing Inside-Out and Outside-In
June 4, 2021
Finding the sweet spot between inside-out and outside-in activity should reflect the current and future business outlook for your sector, how much disruption your corporate culture will embrace, and whether there are enough folks in your organization with an entrepreneurial mindset to make the pursuit of innovation a reality.
Thought Leadership Democratizing Data: How Organizations Can Eliminate Silos
June 3, 2021 | By Martin Sokalski, Principal, Advisory, KPMG LLP
From sales and supply chains to finance and tax, even the best-managed organizations have scrambled to become more agile and collaborative. Despite some temporary fixes, it’s clear that taking decisive action in a constantly changing environment is hindered by data that remains heavily siloed by function and department.
Thought Leadership Do the Hard Work to Make Innovation Easier
June 1, 2021
More than ever, companies must have a robust innovation capability to develop solutions that meet changing customer and market demands…
Article PayPal on Getting Design Involved Early in Innovation Projects
April 26, 2021 | By Lilly Milman
Daniela Jorge, Chief Design Officer at PayPal, shares insights on testing the Venmo credit card, getting design involved in innovation early and often, and the power of design thinking in large organizations.
Article Corporate Innovators Talk Cost-Cutting and the Need to Reinvest in Innovation
April 15, 2021 | By Kaitlin Milliken
During a recent conversation on the Clubhouse app, corporate innovators discussed weathering the COVID recession, pursuing breakthrough ideas, and corporate venture capital programs.
Article Inside the Year of Digital Solutions at U.S. Bank
March 30, 2021 | By Lilly Milman
This past year “demanded more from all of us than anyone planned — and the digital team at U.S. Bank was at the center of it all,” says the bank’s Chief Digital Officer…
Thought Leadership How To Monetize Your Digital Bank
March 23, 2021
How can banks shape digital banking business models to be attractive to customers and profitable in the long term? Deloitte embarked on a mission to answer this question with a new study.
Article Creating the Psychological Safety to Innovate at PayPal
March 11, 2021
Sri Shivananda, Chief Technology Officer at PayPal, discussed how the company creates its own digital solutions, and encourages a culture that empowers innovation.
On Demand Webcast Mastercard CMO: Why Innovators Need to Speak ‘The Language of Business’
February 18, 2021
In this episode of One Quick Thing, Raja Rajamannar, Chief Marketing Officer of Mastercard, discusses how emerging technology plays into marketing and tips for telling innovation stories.
Article Member Spotlight: Tony Parham, Fidelity Investments
February 9, 2021 | By Lilly Milman
Tony Parham is the Vice President of Innovation & Strategy for the Fidelity Center for Applied Technology (FCAT) at Fidelity Investments. We spoke with Tony as part of our IL Member Spotlight series.