All Articles & Content by Topic - Page 2

Article AI’s ‘Printing Press’ Moment — and Why Fortune 1000s Are Lagging
April 16, 2025 | By Sue Liang, Contributing Writer
At the Imagination in Action AI Summit held at MIT this week, there was no mistaking the mood: we’re no longer on the verge of a major transformation, we’re in the middle of it. Contributing writer Sue Liang reports...
Article Amazon Web Services Exec: GenAI isn’t a ‘Magic Elixir,’ Needs to Target Business Outcomes
April 14, 2025 | By Rachel Curry, Contributing Writer
Since launching for call center customers in 2017, cloud-based contact center optimization service Amazon Connect has been on an upward trajectory, becoming one of the fastest-growing AWS services by revenue. We talk with Pasquale DeMaio, Vice President of Amazon Connect at Amazon Web Services about integrating AI.
Resource Blue Cross Blue Shield: Constructive Collaboration with Business Units and Functions
April 12, 2025
This 13-page PDF presents the outcomes of a session led by David Crean, Chief Innovation Officer at Blue Cross Blue Shield of Massachusetts, at the 2024 Impact conference. It explores key success metrics that business leaders focus on; how those are different from the metrics innovation leaders focus on; attitudes...
Article Inside the New General Motors-NVIDIA Partnership
April 10, 2025 | By Curtis Michelson
"We're integrating AI into vehicles thoughtfully, prioritizing safety and customer value over technological novelty," says GM SVP Dave Richardson. Here's of our exclusive interview...
On Demand Webcast Innovation’s Arc: What’s Timeless, What’s Changed, and What We Still Get Wrong
April 7, 2025
Innovation isn’t just about the next big thing — it’s about knowing when to hunt for the new and when to harvest what works. In this recent webcast, Trevor Anulewicz, Vice President, Strategy, Launch by NTT DATA, unpacks the timeless elements of innovation, from attracting creative minds to navigating the...
Resource Avoid the ‘Doom Loop’ and Create More Predictable Winners
April 4, 2025
How can innovators beat the odds and create more winners? Stuart Jackson and Ilya Trakhtenberg, co-authors of Predictable Winners, share strategies to improve success rates, avoid pitfalls, and manage uncertainty in this replay of our April 2025 members-only meeting.
Article Why Hewlett Packard Enterprise Shifted to Skills-Based Hiring and Training
April 1, 2025 | By Dawn Kawamoto, Contributing Writer
We talk with HPE VP Sadie Bell about shifting to skills-based recruiting and training.
Article How GenAI is Being Used Inside Big Organizations: March 2025 Data
March 27, 2025 | By Scott Kirsner
With 109 qualified responses, here's survey data on how innovation and R&D professionals say about how the use of GenAI tools is impacting their work.
On Demand Webcast Innovating Beyond Products
March 24, 2025
This webcast explores the ways that companies are redefining customer relationships by focusing on collaborative innovation, rather than just selling. Featuring leaders from Dow Inc. and Innoisight.
Article How $8B Ally Financial is Advancing AI, Mobile, and Personalization
March 21, 2025 | By Rachel Curry, Contributing Writer
Consumers want you "to solve a problem for them, and money is the most personal thing they have," says Satish Muthukrishnan, Chief Information, Digital and Data Officer at Ally Financial. We talk with him about the company's mobile experience, AI, and hyper-personalization.
Article How Covetrus is Applying AI to Help Veterinary Practices Be More Productive
March 19, 2025 | By Paula Hendrickson, Contributing Writer
Just as AI is transforming human healthcare, veterinary medicine is undergoing a similar shift. Animal health company Covetrus is integrating AI into its platform to streamline workflows, enhance clinical decision-making, and improve patient care. Chief Product and Technology Officer Scot Gillespie explains…
Article Book Excerpt: How to Predict What Your Competitors Will Do
March 18, 2025 | By Ilya Trakhtenberg, L.E.K. Consulting, Stuart E. Jackson, L.E.K Consulting
Understanding your competition means predicting how they will react, write Stuart E. Jackson and Ilya Trakhtenberg in Predictable Winners: A Handbook for Developing, Forecasting, and Launching New Products and Services. Success requires defining your competitive set, recognizing direct and indirect competitors, and anticipating market shifts. By using competitive intelligence and...
Article A Dispatch from the HumanX AI Conference: What Will Drive the Next Phase of AI Progress?
March 14, 2025 | By Sue Liang, Contributing Writer
Defining what AI progress looks like is still a challenge, writes Sue Liang, who attended this week's HumanX conference in Las Vegas. She discusses the vendor landscape, AI adoption, and the path forward.
Article What’s ‘Adaptive Retail’? Walmart Tech Exec Explains
March 13, 2025 | By Rachel Curry, Contributing Writer
You may have heard of omnichannel retail, or experiential retail. But one of the world's biggest retailers, Arkansas-based Walmart, is now working to popularize the concept of "adaptive retail." Tech Strategy VP Anupriya Sharma explains....
Article BMO Financial Group Chief AI Officer on Where AI is Being Deployed, and Quantum Opportunities
March 11, 2025 | By Nicole Lewis, Contributing Writer
Kristen Milchanowski joined BMO Financial Group as Chief Artificial Intelligence and Data Officer at the BMO Financial Group in October 2024. We spoke with Milchanowski recently about how the firm has been leveraging AI internally, as well as its recent decision to join IBM's Quantum Network to access quantum computing infrastructure.
Article Top 10 AI Tools Being Used by Innovation and R&D Professionals: March 2025 Data
March 10, 2025 | By Scott Kirsner
With 105 qualified responses, here's what we're seeing from innovation and R&D professionals in March 2025. The question we asked: "Which AI tools are you consistently using as part of innovation-related activities (partnerships, scouting, product development, prototypes, experiments)?"
Article ADP Ventures Chief on Successful Corporate-Startup Partnerships
February 28, 2025 | By Paulina Karpis, B Capital
As the leader of ADP Ventures, Usman “Oz” Khan oversees strategic investment and innovation initiatives at one of the largest HR technology companies. Khan discusses the importance of startup partnerships, the role of AI in HR tech, and how ADP Ventures supports innovation across a large and complex enterprise. This...
On Demand Webcast Harnessing Breakthrough Technologies to Stay Ahead of the Curve
February 28, 2025
In an era of constant disruption and accelerating technological change, staying ahead means more than just spotting trends — it requires the ability to act on them. In this webcast, Gary Walia, Director of Grid of the Future at Southwire, and Jan Fischer, Co-Founder and Co-CEO of Innosabi, explore how...
Article Why is There So Much Hype Around AI Agents in 2025?
February 26, 2025 | By Curtis Michelson
Curtis Michelson serves up a glossary of terms related to agentic AI, as well as a look at how the AI agent space is developing in 2025.
Article Analyzing the Three-Year Rise and Fall of Corporate Innovation Efforts
February 24, 2025 | By Robyn Bolton, Founder & Chief Navigator, MileZero
The ABCs of Innovation gives you a map to make innovation last beyond the three-year mark, writes Robyn Bolton in her new book, Unlocking Innovation: A Leader's Guide for Turning Bold Ideas into Tangible Results. The three elements, Behavior, Architecture, and Culture, must be built and nurtured in tandem to...