All artificial intelligence articles

Article Is Your Company an ‘AI Scaler’?
August 13, 2025 | By Rachel Curry, Contributing Writer
According to Anna James, Research & Operations Lead at Asana's Work Innovation Lab, companies that qualify as “AI scalers” are approaching AI as a new kind of infrastructure that is not optional to build. Here's our interview...
On Demand Webcast Designing for Disruption: Build Winning Business Models in an AI-Enabled World
August 1, 2025
Generative AI has dramatically lowered the cost—and time—of launching new products. In this new landscape, innovation teams are no longer just building faster; they’re operating in a world where speed is table stakes. The real differentiator? Context.
Article How Berlin’s Airport Got an AI Customer Service Agent Off the Ground
July 31, 2025 | By Dawn Kawamoto, Contributing Writer
The AI-based customer service agent Melli has reduced waiting time from several minutes to zero, increased the number of languages offered, and has an 85 percent approval rating from customers. Here’s what the Berlin Airport has in store for the second phase of the project.
Video Target’s Chief Information and Product Officer on ‘the Most Transformative Period in Applied AI’
July 25, 2025 | By Scott Kirsner
Target’s Chief Digital and Product Officer, Prat Vemana, joined InnoLead on stage at our Impact 2024 conference last October. Among the topics he discussed with InnoLead co-founder Scott Cohen: How generative AI is transforming every aspect of enterprise software, and making intelligence more accessible. “I believe we are probably in...
Resource H&M Innovation Chief on Scaling Experiments, AI, Emerging Trends
July 25, 2025
Our July 2025 members' meeting featured Jo Hickson, Director of Innovation at Stockholm-based retailer H&M Group, and the former head of Tesco Labs. Video and notes inside...
Article With Bee Acquisition, Amazon Makes a Big Play in AI Wearables
July 25, 2025 | By Curtis Michelson
This week, news broke that Amazon had acquired Bee, an AI wearables startup best known for a $50 wristband and companion app that records and transcribes nearly everything a user (and anyone within earshot) says. Here's our take on what it means...
Article How Norfolk Southern is Using AI to Help ‘Move the US Economy’
July 23, 2025 | By Nicole Lewis, Contributing Writer
Norfolk Southern is investing in artificial intelligence to reshape how it moves freight across its 28,000-mile rail network. And one of the people driving that train is Mabby Amouie, Assistant Vice President of Enterprise Data and Analytics, who oversees the company’s AI strategy — from making use of sensor data...
Article Top AI Conferences and Trade Shows for Enterprise Executives: 2025 and 2026
July 16, 2025 | By Sue Liang, Contributing Writer
We've been talking to the InnoLead community and scouring the web to assemble a list of the best AI events in 2025 and 2026 around the world. Here's our list...
Video Building Autonomous Innovation Engines
July 13, 2025 | By Scott Kirsner
As part of our recent AI Build Day Event, on June 12th in Cambridge, Mass., we invited speakers to kick off the day with lightning talks about where AI is delivering value today — and how it will evolve from here. This talk by Matt Stewart of Disruptive Edge and...
Article How Atlassian is Deploying AI Agents and Measuring Their Impact
July 7, 2025 | By Rachel Curry, Contributing Writer
The world of AI agents is still evolving, but Atlassian, a collaboration software company headquartered in Sydney, Australia, has been putting agents to work for more than a year, and offering agentic AI technology to customers since April. We talk to Shihab Hamid, Head of Product for Rovo Agents at...
Resource Leveraging Internal & External Data for Agentic AI Use Cases
July 2, 2025
One of the featured speakers at our 2025 "AI Build Day" event was Abhi Yadav, co-founder of AI Innovators Community. He focused on the challenge of having good data for agentic AI systems to access, otherwise AI can't deliver good insights and results. We've got slides and video from his...
Article June 2025: The Top 25 Unicorn AI Startups, and Their Enterprise Customers
June 30, 2025 | By Curtis Michelson
Which corporate customers are using which AI platforms in 2025? We take a deep dive — with an assist from AI, of course.
Resource Top 25 AI Unicorns: A Sampling of Their Enterprise customers
June 30, 2025
This Excel spreadsheet provides a sample of large enterprises working with the top 25 AI "unicorn" startups, including ChatGPT, X.ai, Harvey, Hugging Face, and more.
Resource Wayfair: Elevating the Customer Experience with AI
June 25, 2025
One of the featured speakers at our 2025 “AI Build Day” event was Matt Herman of the e-commerce site Wayfair, who talked about the four key areas where Wayfair is applying AI to improve the customer experience. Includes video of his talk.
Resource 5 Things to Know About AI in June 2025
June 23, 2025
One of the opening speakers at our 2025 “AI Build Day” event was Jen Stave, the Chief Operator at Harvard’s Digital Data Design Institute. Video of her talk is available to InnoLead members, as are the slides in PPT form.
Article The Pursuit of AI ROI at Dayforce, an HR Software Provider
June 19, 2025 | By Nicole Lewis, Contributing Writer
David Lloyd, Chief AI Officer at the software company Dayforce, talks about the company's AI Innovation Lab — and how he thinks about measuring ROI.
Article New Fidelity Labs Chief on Developing Products More Efficiently with AI
June 16, 2025 | By Rachel Curry, Contributing Writer
"Because we can move faster with AI tools, we can actually test ideas in market quite quickly," says Evan Schnidman. "That allows for that user feedback loop to accelerate." More from our interview inside...
Resource Overview of the Generative AI Coding Landscape
June 9, 2025
In this PDF download created in June 2025, Curtis Michelson takes a deep dive into how people are using generative AI coding tools; the risks and potential return on investment; some of the most popular and powerful platforms; and a few of the open questions about where this all goes.
Article Hollywood Veteran Katzenberg on AI: ‘If Change is Uncomfortable, Irrelevance is Going to be Harder’
June 4, 2025 | By Scott Kirsner
Former DreamWorks and Disney exec Jeffrey Katzenberg discussed the similarities between the arrival of AI technologies in the business world today and the arrival of computer-generated animation technologies in Hollywood in the 1990s.
Article From Storm Response to Predictive Maintenance: How AI is Powering Entergy’s Future
May 29, 2025 | By Nicole Lewis, Contributing Writer
We talk to Entergy’s Chief Artificial Intelligence Officer Andy Quick about how the company is applying AI — from predictive models that prevent power outages to generative tools that support customer service.