Although it’s difficult to measure the return on investment for many business initiatives, measuring improvements in efficiency is rather straight-forward. All organizations have repeatable processes, be it answering help desk phones, preparing for industry marketing events or returning items to stock. Any repeatable process can be measured and improved; however, many don’t see the same repeatability in data analysis. Jim Knapik of Level Education from Northeastern University explains how to use data flows to deliver valuable insights.
Defining the right innovation objectives and key results (OKRs) and key performance indicators (KPIs) can be the determining factor that helps innovation teams prove value. In this Master Class, Ludwig Melik and Sara Husk of Planbox share their best practices and research-based insights to help teams improve their OKR strategy.
