Innovation Labs & Spaces

How Panera Bread Reinvented Its Customer Experience

By Scott Kirsner2014-12-10T16:29:00

panera-kiosk

Blaine Hurst of Panera Bread explains how he worked with CEO and founder Ron Shaich to design and test the “Panera 2.0” concept, working out of a single cafe near Boston’s Fenway Park.

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