Retail Archives - InnoLead

Resource Video Case Study: Rapid Prototyping with GenAI
September 15, 2025
Video from our September 2025 members' meeting, on building new product offerings and experiences with generative AI at Harvard Business Review and Harvard Business School.
Video Spotify and Grammy Execs on AI and the Future of Music
July 29, 2025 | By Scott Kirsner
Can "awesomeness" be part of a business case? Ziad Sultan of Spotify makes the case in this session from Impact 2024.
Video CarMax CIO on Shocking the System, Engaging the C-Suite, and More
July 25, 2025 | By Scott Kirsner
CarMax's CIO on moving from a project mindset to a product mindset, engaging the C-suite, and empowering teams with clear goals. Video from our 2024 Impact conference.
Resource H&M Innovation Chief on Scaling Experiments, AI, Emerging Trends
July 25, 2025
Our July 2025 members' meeting featured Jo Hickson, Director of Innovation at Stockholm-based retailer H&M Group, and the former head of Tesco Labs. Video and notes inside...
Article What’s ‘Adaptive Retail’? Walmart Tech Exec Explains
March 13, 2025 | By Rachel Curry, Contributing Writer
You may have heard of omnichannel retail, or experiential retail. But one of the world's biggest retailers, Arkansas-based Walmart, is now working to popularize the concept of "adaptive retail." Tech Strategy VP Anupriya Sharma explains....
Article Albertsons Exec on Startup Partnerships and Where GenAI is Having an Impact
February 11, 2025 | By Paulina Karpis, B Capital
As Albertsons’ GVP of Technology and Engineering, Maria Latushkin is reshaping how one of America’s largest retailers merges in-store and online shopping. We talk with Latushkin about cultivating startup partnerships that thrive at enterprise scale, the pragmatic realities of deploying GenAI across vast workforces, and her vision for smarter, frictionless...
Resource CarMax: Inside a Massive Digital Transformation
January 23, 2025
This 33-slide PPT and related video tackle the question of innovating over the long-term, with lots of concrete examples, and references to the approaches of Thomas Edison, Clayton Christensen, and Wilhelm Conrad Röntgen, among others.
Resource Sustainability Advice from Tory Burch
December 6, 2024
Ten key pieces of advice from a December 2024 InnoLead members' meeting on "Sustainability, Social Impact + Innovation: Delivering Results," with Jennifer Gootman, Global Head of Sustainability and ESG Strategy at the luxury lifestyle brand Tory Burch.
Article Perplexity Launches AI-Powered Shopping Tools
November 26, 2024 | By Curtis Michelson
On November 18th, startup Perplexity released a shopping tool for its Pro-level subscribers called "Buy With Pro." And a week later, they released their mobile app to make the shopping experience integrated with the camera, a feature they call "Snap to Shop." Similar to Google’s Lens, you take a picture...
Article How Ralph Lauren is ‘Democratizing the Use of AI’
November 22, 2024 | By Daniel Pereira
Janet Sherlock recently wrapped up seven years as Chief Digital and Technology Officer at Ralph Lauren. We spoke with her as part of our research report, Creating New Value in Large Organizations, discussing her approach to digital transformation, the role of AI in retail, and strategies for strengthening customer experience...
Article GS1 US on the Future of AI in Supply Chain Management
August 14, 2024 | By Curtis Michelson
We talk to Bob Czechowicz, Senior Director of Innovation at GS1 US, about the future of AI and how his team uses cutting-edge technologies to enhance global supply chain processes, all while maintaining the high standards and reliability that their stakeholders depend on.
Article How Lowe’s is Renovating the Customer Experience with AI
April 3, 2024 | By Daniel Pereira
We talk to the Senior Vice President of Product & Technology at retail giant Lowe's about AI and their 2024 innovation agenda. Generative AI can create new types of experiences for customers looking for home improvement inspiration, he says.
Article Walmart is Shutting Down its Store No. 8 Innovation Lab. Here’s What That Means for Other Corporate Innovators.
January 26, 2024 | By Scott Kirsner
On January 23rd, we brought together a group of four retail industry veterans — and one retail-focused venture capitalist — to unpack the news that the world’s biggest retailer, Walmart, had decided to shut down its primary innovation group, Store No. 8. What are the important take-aways for innovators and...
Article Wayfair: Driving AI Progress, Without Everyone ‘Dropping Their Day Jobs’
July 7, 2023 | By Steven Melendez
Wayfair, the online furniture retailer, has long used artificial intelligence and machine learning to optimize its online marketing and the way it presents products to site visitors. CTO Fiona Tan explains how they're researching how generative AI technologies like GPT can assist with customer service, crafting code, and more.
Article Chief Digital Officer of Chico’s on Delivering a Digital-First Mindset
March 9, 2023 | By Meghan Hall
Jay Topper, Chief Digital Officer of women's clothing brand Chico's, gives his insights on developing a digital-first mindset inside a large organization. He discusses failure, communicating with leadership, and trends for consumers and retailers to look for in 2023.

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