Ideation, Prototyping & Pilots

Pursuing User Research When Everyone’s in Quarantine

By Timothy Berendt, Contributing Columnist and former Director of Innovation, Blue Cross Blue Shield of Mass. 2020-04-21T15:30:00

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We all know that the innovation and design world rely on interactions with customers and users. So how do you preserve that input into your process when everybody is locked down?

 

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