All Financial Services articles
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ArticleInside the Year of Digital Solutions at U.S. Bank
This past year “demanded more from all of us than anyone planned — and the digital team at U.S. Bank was at the center of it all,” says the bank’s Chief Digital Officer…
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Thought Leadership
How To Monetize Your Digital Bank
How can banks shape digital banking business models to be attractive to customers and profitable in the long term? Deloitte embarked on a mission to answer this question with a new study.
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Article
Creating the Psychological Safety to Innovate at PayPal
Sri Shivananda, Chief Technology Officer at PayPal, discussed how the company creates its own digital solutions, and encourages a culture that empowers innovation.
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On Demand Webcast
Mastercard CMO: Why Innovators Need to Speak ‘The Language of Business’
In this episode of One Quick Thing, Raja Rajamannar, Chief Marketing Officer of Mastercard, discusses how emerging technology plays into marketing and tips for telling innovation stories.
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Article
Member Spotlight: Tony Parham, Fidelity Investments
Tony Parham is the Vice President of Innovation & Strategy for the Fidelity Center for Applied Technology (FCAT) at Fidelity Investments. We spoke with Tony as part of our IL Member Spotlight series.
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Article
Tips From Capital One on Running Virtual Hackathons
Planning a virtual hackathon is much different than an in-person one, according to Jennifer Lopez of Capital One. She shares how her team worked to bring serendipity back with its virtual hackathons…
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Article
Mastercard’s Chief Sustainability Officer on Getting Customers to Go Green
Kristina Kloberdanz, Chief Sustainability Officer at Mastercard, discusses programs and partnerships that encourage cardholders to make more sustainable choices…
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Video
Making Transformation Happen at DBS, Charles Schwab
Leaders from DBS and Charles Schwab discuss how their industries are pivoting to meet new needs during the pandemic…
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Video
Citi CInO on Getting Innovation Out Into the World
Vanessa Colella, Chief Innovation Officer at CitiBank, discusses how she defines disruption, trends in financial services, and how innovation is like a sloppy joe.
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Podcast
Essential Data for Finishing 2020 Strong
What does the data show about how corporate innovation is changing? Innovation Leader’s editorial team shares data from four recent reports.
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Article
John Hancock Exec on Getting More Digital, Fast, in a Socially-Distant Era
As the pandemic surged, John Hancock saw more Google searches related to life insurance. But its traditional approach to policies involved in-person medical exams. Here’s how they adapted.
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On Demand Webcast
Manulife/John Hancock on How COVID Accelerated Digitization
Amit Bhatia, Head of Manulife/John Hancock Innovation Labs, shares details about his team’s digitization, his current projects, and more.
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Video
Turning a Global Disruption into Opportunity at Fidelity & Citi Ventures
Mona Vernon and Alex Sion discuss challenges in the financial services in 2020 and how their teams have responded.
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Article
How MassMutual Is Reimagining Financial Education
In Good Company, a MassMutual initiative, wants to help participants manage their financial futures with workshops, free of charge.
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On Demand Webcast
The Secrets to Success at Intuit’s Lean Startup Program
In this episode of One Quick Thing, Bennett Blank shares how Intuit’s Lean Startup program generated $20 million in new revenue.
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Article
Is Your Organization Earning ‘Trust Points’ with Customers — or Losing Them?
Every action your organization takes in the digital world either racks up or loses “trust points” with your customers. Apurva Shah, CTO of Duality, explains.
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On Demand Webcast
What's BANCA? Fidelity Investments on Their Criteria for Assessing Ideas
Sean Belka discusses how the financial services firm assesses new ideas and scales them when the time is right, along with more best practices for running an innovation lab. Belka is a Managing Director in Fidelity’s Corporate Business Development group.
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On Demand Webcast
How Innovators and Risk Managers Can Work Better Together
In this Master Class, Mastercard’s Bob Reany and Innovation Leader’s Scott Kirsner shared best practices for working productively with security, legal, and compliance teams.
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Article
Big Corporates Can’t Innovate — And Other Myths
Genevieve Juillard of Experian, the $4.6 billion credit reporting agency, writes that large companies “must change the way they approach innovation.” Here’s how…
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Article
Fidelity Investments CEO Talks Blockchain, VR, and Deflation
At a FinTech Sandbox event, Fidelity CEO Abigail Johnson discussed the history of the company’s innovation unit; some recent innovations; and the company’s goals for the future.
