Andres Ricuarte of American Express shares advice on partnerships, APIs, innovation ecosystems, and innovating with your customer. “Innovation in a vacuum is useless,” says Ricuarte, Head of American Express’ B2B Platform and API. “You need partners, but more importantly, in conjunction with your partners, you need customers. You need to put yourself in front of the customer, and ask questions…”
Remember the emergence of e-commerce in the 1990s? Keep an eye on the horizon for agentic commerce, says Carol Juel, executive vice president and CEO of Synchrony Financial’s Digital Platform.
