All Retail - Page 2

Article Seven Trends for the Retail Industry in 2023
January 19, 2023 | By Meghan Hall
Seven big trends emerged at the 2023 National Retail Federation conference in New York, from AI to expanded worker benefits to same-day delivery. Here's our run-down...
Article LVMH North America CEO on Talent, Emerging Tech, and Travel
January 17, 2023 | By Meghan Hall
Anish Melwani, CEO of Moët Hennessy Louis Vuitton (LVMH) North America, discusses the company's experiments with blockchain, NFTs, diamonds, luxury trains, and cultivating the artisan talent that the company relies on.
Article Target Execs Share Their Approach to Culture and Guest Experience
January 16, 2023 | By Meghan Hall
Highlights from a session on culture and guest experience — even in stressful situations — featuring Target CEO Brian Cornell and four of the company's top female executives.
Article Macy’s CEO Talks Mini Stores, Consumers Under Pressure, and Culture
January 16, 2023 | By Meghan Hall
Macy's CEO Jeff Gennette was at the National Retail Federation's conference to deliver an update to his peers in the retail industry. In a mainstage session, Gennette touched on the consumer mood at the start of 2023; how Macy’s has begun converting some traditional stores to a smaller Market by...
Article Saks Off 5th CEO on the Digital-First Mentality
January 15, 2023 | By Meghan Hall
At the National Retail Federation's annual conference in Manhattan, Saks Off 5th CEO Paige Thomas discussed pricing strategy; its approach to trends in fashion; and new partnerships with companies like Rent the Runway.
Article Learnings from a New REI Program that Invests in Diverse Entrepreneurs
December 29, 2022 | By Meghan Hall
REI Co-Op ran its first two cohorts in its new Path Ahead Ventures program in 2022. The cohorts, which include early-stage and late-stage startups, focus on helping founders of color advance in the outdoor industry. Kihanya shares the structure of the program, lessons learned, and what's next in 2023.
Article How Williams-Sonoma Set Sustainability Up to Succeed
July 21, 2022 | By Christa Avampato, Contributing Writer
Williams-Sonoma, Inc. has set the goal of 75 percent of their products aligning with one or more social or environmental initiatives by the year 2030. In mid-2022, they’re halfway to that goal. We talk to Jennifer Gootman, Head of Sustainability and Social Impact, about how innovation and sustainability go hand-in-hand –...
Video How Do You Move From Thinking to Doing? IKEA Shares Best Practices for Pilot Tests
March 22, 2022 | By Scott Kirsner
How do you move from thinking to doing? IKEA Co-Creation and Matrix Manager Cindy Soo shares best practices.
Article How One Retail VP Scores Emerging Technologies
December 15, 2021 | By Alex Slawsby
“There will always be new, cool, shiny things that we could bring to life in our stores,” says Heather Paquette of Retail Business Services, a subsidiary of the grocery giant Ahold Delhaize. “But we’re really here to help our brands achieve their goals by implementing new solutions that create measurable...
Article How Best Buy’s CTO Assesses New Technologies for Strategic Business Value
December 13, 2021 | By Scott Kirsner
We spoke to Brian Tilzer, Best Buy’s Chief Digital and Technology Officer, a few weeks ahead of Black Friday 2021. The starting point for our discussion was how Tilzer and his team evaluate emerging technologies that could impact Best Buy’s business. “Ninety percent of what we do is about what’s...
Article How Chinese Retailer Suning Group is Deploying AI and Other New Tech
September 9, 2021 | By Kaitlin Milliken
Melody Jia, General Manager of Chinese retailer Suning International, shares shifts she’s seen with pandemic-era shoppers and how her team meets their needs.
Article Pursuing Four Sustainability Goals at Russia’s Biggest Grocery Retailer
July 15, 2021 | By Kaitlin Milliken
With 17,000 stores across Russia, X5 is the largest retailer of food and groceries in the country. Find out how the company is addressing sustainability.
Article Designing for Global Markets at Kimberly-Clark
June 24, 2021 | By Collin Robisheaux
Diapers, baby wipes, and toilet paper are essential household products that millions of families can’t live without. But how can these products be reimagined after spending decades on store shelves? Justin Sparks, Global Design Director, Kimberly-Clark Design — both of packaging and the products themselves — plays a key role in...
Video How REI Re-shaped the Customer Experience
June 22, 2021 | By Collin Robisheaux
REI’s Chief Experience Officer discusses the balance between pleasing customers and internal stakeholders, and the impacts of COVID-19 on the company.
Article Inside the Data-Driven Strategy that Keeps Wayfair Agile
June 11, 2021 | By Lilly Milman
Fiona Tan, Wayfair’s Global Head of Customer and Supplier Technology, shared insights on balancing organic innovation with M&A, using data to stay agile, and more.
Podcast David’s Bridal CEO on Styling the COVID Wedding
June 8, 2021 | By Kaitlin Milliken
David’s Bridal CEO Jim Marcum discusses how he’s navigating the future of the wedding business. That includes building an omnichannel experience to help brides shop from anywhere.
Podcast How Herman Miller’s Chief Strategy Officer Sets Priorities
April 20, 2021 | By Kaitlin Milliken
How does Herman Miller’s Chief Strategy Officer look for opportunities outside of the core? Megan Lyon shares best practices and tips for other innovators in charge of strategy.
Video The Year of Athleisure, with Lululemon’s Chief Science Officer
March 24, 2021 | By Kaitlin Milliken
Lululemon’s Chief Science Officer, Tom Waller shares why 2020 created lines out of their store doors and how the retailer keeps customers close when building new products.
Article Ex-Amazonian Bill Carr Shares the Keys to Amazon’s Culture
February 12, 2021 | By Kaitlin Milliken
Bill Carr, who spent 15 years at Amazon, shares how the company has maintained an innovative culture as it grew to a trillion-dollar operation.
Article 5 Lessons from COVID-Driven Innovation at Whirlpool Corp.
February 1, 2021
Christian Gianni, the former CTO of Whirlpool Corp., shares insights into how the Michigan-based appliance giant overcame those barriers during the COVID crisis…