October 5, 2016 | By Ann Brocklehurst
Amex’s Lei Chen viewed her role as having three main components. Task number one: “[Find] the right talent in place to embrace the innovation that’s opened up by technology.”








A Practical Guide to Using AI to Identify Problems Worth Solving
Inside Look: How MetLife Built an AI Platform to be a ‘Force Multiplier’
How Perdue Farms is Pursuing Differentiation with AI
What Should Companies Do with All the Free Time that AI Creates?
How Synchrony is Preparing for the Arrival of Agentic Commerce
Five Steps That Make Change Easier
How to Think About Startup Engagement in 2026
Rewiring the Way R&D Organizations Think
How Sweetwater Stays Connected to Customers — While Also Leveraging AI
Why Digital Transformation Still Gets Stuck Inside Large Organizations 