All contributed article articles - Page 2

Article How to Use a Reverse Income Statement to Assess Experiments
February 3, 2025 | By Wim Vandenhouweele
How to use a simplified version of a Reverse Income Statement to define and value the experiment's key assumption(s). Includes a downloadable spreadsheet example.
Article The End of Consulting as We Know it: Client Power and the AI Revolution
January 10, 2025 | By Humberto Salicetti, KreArc Partners
Client needs are outpacing traditional consulting models. And the rise of AI is not just changing the tools consutants use — it’s redefining the power dynamics between consultants and their clients. Humberto Salicetti explains...
Article How Uber is Leveraging GenAI for ‘Zero Touch’ and ‘One Touch’ Customer Support
January 9, 2025 | By Paulina Karpis, B Capital
As Uber’s Director of Global Content for Community Operations, Hadley Ferguson has spent 12 years shaping the company’s support experience. We talk with Ferguson about leveraging GenAI to transform customer support, fostering team adoption of new technologies, and building successful partnerships with startups to meet the needs of a global...
Article GenAI’s Trough of Disillusionment — and How to Avoid It
December 11, 2024 | By Hugh Park Jedwill
Generative AI is about to enter its Trough of Disillusionment. Lots of exciting words from tech luminaries have been published in the past couple years, but we’re all waiting for the proof. Hugh Park Jedwill explains how to get there.
Article What Electric Forklifts Can Teach Us About EV Adoption
November 1, 2024 | By Michael Gaylen, Concentric
In the last three decades, operations leaders and facility managers worldwide have made significant progress in making the switch from traditionally-powered forklifts to electric. This period of change has provided useful lessons we can apply to understanding the evolution of the electric vehicle space, writes Michael Gaylen of Concentric.
Article My Advice: Connecting Innovation to Profitable Growth
October 18, 2024 | By Alexis Rolloff, Government Employees Health Association (GEHA)
To drive profitable growth, innovation must align with business outcomes, says Alexis Rolloff, Chief Innovation & Strategy Officer at GEHA. Many programs fall into "innovation theater," but success lies in using the right KPIs, avoiding common pitfalls, and fostering a supportive ecosystem.
Article My Advice: Overcoming the Challenges to Innovation in Regulated Industries
June 26, 2024 | By Sara Kraft, AstraZeneca
In any highly-regulated industry, well-intentioned rules can often hinder innovators from advancing great ideas. How do you overcome that? Here's advice from an innovator at AstraZeneca.
Article What Walmart Loses with the Closure of its Store No. 8 Incubator
February 15, 2024 | By Matt Mueller, Contributing Columnist
Walmart's CFO argues that innovation is now “fully embedded” in the organization. Do you buy that argument? Food and retail innovation veteran Matt Mueller doesn't...
Article Singin’ in the Rain: Brands Must Work Harder to Spread Joy
May 10, 2023 | By Paul Earle, Contributing Columnist and Principal of A Day in the Sun
Paul Earle, co-founder of GOODLES, Big Nose Kate Whiskey, and Small Wonder, gives insights about the importance of novelty, shock, and keeping up with consumers in an ever-changing environment.
Article Building a Trust and Safety Program in the Digital Age
February 24, 2023 | By Risa Stein, Director of Product, Integrity, Slack
Risa Stein, Director of Product, Integrity at Slack, shares her insights on the importance of building safer digital environments. She includes advice on building a team focused on safety and integrity; explains how that team can add value to an organization; and more.
Article 5 Techniques to Get Aligned — and Stay Aligned — with your C-Suite
February 6, 2023 | By Rachel Antalek, Contributing Columnist and Former VP of Concept Innovation at Starbucks
Starbucks veteran Rachel Antalek shares the five battle-tested techniques she has used for creating and maintaining alignment with C-Suite leaders.
Article What Robin Hood and the Lone Ranger Teach Us About Innovation
October 31, 2022 | By Mohan Nair, Contributing Columnist and Founder/CEO of Emerge Inc.
Mohan Nair, CEO of Emerge, Inc. and a regular guest columnist for InnoLead, examines the parallels between his favorite childhood television shows and strategies for innovation.
Article The 5 Misconceptions in Corporate Innovation (and How to Overcome Them)
August 18, 2022 | By Mohan Nair, Contributing Columnist and Founder/CEO of Emerge Inc.
Columnist Mohan Nair lays out the top misconceptions in corporate innovation, and supplies strategies for overcoming them. Misconception #1: “All innovation should be done through operational teams, otherwise it will be a failure.”
Article Five Reasons You Should Be Measuring for Effect
August 10, 2022 | By Matt Mueller, Contributing Columnist
Matt Mueller, an innovation professional with over 15 years of experience, shares the value in measuring for what may seem intangible: the effect innovation groups have on an organization as a whole. He gives examples and tips to help discern how to measure effect in your organization.
Article 7 Tips for Introducing Ideas to Leadership
June 14, 2022 | By Mohan Nair, Contributing Columnist and Founder/CEO of Emerge Inc.
“Remember that one person’s idea is another’s cost,” writes veteran entrepreneur and executive Mohan Nair. Here are his tips on how to bring new concepts and ideas forward to leadership — even in non-traditional ways.
Article How to Make Ethnographic Interviewing Your Superpower: 5 Tips
May 9, 2022 | By Matt Mueller, Contributing Columnist
Learning how to do ethnographic interviews takes a lot of practice — and time. But if you are eager to learn more about what customers say vesus what they actually do, here are five tips to help you get started, from contributing columnist Matt Mueller.
Article How to Change an Innovation Skeptic’s Mind
March 30, 2022 | By Matt Mueller, Contributing Columnist
While it’s tempting to ignore skeptics, they can improve your idea if they feel included from the beginning. Innovation strategist Matt Mueller shares a techique to help shift perspectives and propel innovation foward.
Article What I Wish I Knew Before I Joined the Innovation Team
February 24, 2022 | By Matt Mueller, Contributing Columnist
Innovation is about going fast… or so Matt Mueller thought as an innovation novice drafted onto the team at a major food brand. In this piece, Mueller shares the challenges he wished he knew about beforehand.
Article 5 Ways to Strengthen Your Corporate Innovation Scaffolding
February 21, 2022 | By Mohan Nair, Contributing Columnist and Founder/CEO of Emerge Inc.
”You know you’re in trouble when, instead of displaying the fire within, you fear being fired,” writes Mohan Nair. In his latest column for corporate innovators, Nair offers five key insights to build an effective scaffold in any industry.
Article How to Use Myth Busting to Unlock Innovation and Growth
February 7, 2022
Most companies hold on to longstanding myths about their business and customers that constrain new ideas and experimentation — but just aren’t true anymore. Johnsonville LLC Director of Innovation Erik Falck shares four steps to get your colleagues questioning these myths and moving past them.