On-Demand

How REI Re-shaped the Customer Experience

By Collin Robisheaux2021-06-22T16:57:00

Dustin_Kingman_20200520_0034_NewsroomHiRes

REI’s Chief Experience Officer discusses the balance between pleasing customers and internal stakeholders, and the impacts of COVID-19 on the company.

 

Register For Free Access!

Share a little bit of info to have a look at this article, and get instant access to:

  • Case studies on how innovation happens in the world’s top companies
  • Our on-demand video library with 100+ hours of workshops and exclusive interviews with senior leaders
  • Assessment tests that give you an instant score
  • Curated content on getting an innovation program started

Register now!

 

Want to become a member and get full access to everything? Learn more here.

If you are already a registered user or a member you can SIGN IN now.