How REI Re-shaped the Customer Experience

By Collin Robisheaux2021-06-22T16:57:00

Dustin_Kingman_20200520_0034_NewsroomHiRes

REI’s Chief Experience Officer discusses the balance between pleasing customers and internal stakeholders, and the impacts of COVID-19 on the company.

Register For Access

You must be signed in as a member or registered user to view this article.

Register For 5 Free Articles!

Not quite ready to become a member? Register for free to have a look at this article and more:

Case studies & best practices advice from your peers
Live and archived webcasts, videos, podcasts, and conference calls on issues that matter
Assessment tests that give you an instant score
Large-format downloadable discussion guides for your team and senior leaders
Excerpts from our 20+ quarterly research reports
…and other useful resources you won’t find anywhere else.

If you are already a registered user or a member you can SIGN IN now