Andres Ricuarte of American Express shares advice on partnerships, APIs, innovation ecosystems, and innovating with your customer. “Innovation in a vacuum is useless,” says Ricuarte, Head of American Express’ B2B Platform and API. “You need partners, but more importantly, in conjunction with your partners, you need customers. You need to put yourself in front of the customer, and ask questions…”
"Insurance companies are one of the original, very data-centric industries," says Debbie Brackeen, CSAA's Chief Strategy and Innovation Officer. Brackeen describes how they're investing in, and deploying, AI technology.
