Andres Ricuarte of American Express shares advice on partnerships, APIs, innovation ecosystems, and innovating with your customer. “Innovation in a vacuum is useless,” says Ricuarte, Head of American Express’ B2B Platform and API. “You need partners, but more importantly, in conjunction with your partners, you need customers. You need to put yourself in front of the customer, and ask questions…”
The new AI platform, MetIQ, allows the insurance giant to plug in emerging technologies such as generative AI and agentic AI, to help the company scale its capabilities and serve as a force multiplier in advancing its strategies. We talk to EVP Bill Pappas.
