‘Vapor to paper to brick’: Universal Orlando exec on deploying tech to theme parks

Cool demo, but can it scale and deliver real business value?

That question describes Al Callier’s approach to emerging technologies and innovation: while some companies like to boast about how fast they adopt shiny new technologies, Callier contends that there’s a real need for process, project management skills, and continual conversations with business unit leaders before you try to roll out the latest gadget, app, or hackathon demo.

callier-largeThe vice president of strategic innovation and emerging technology for Universal Orlando’s Parks Technology division, Callier managed the overhaul of the parks’ WiFi capability and the launch of a mobile app. His next mission is exploring the business potential of the Internet of Things. All those initiatives required a systematic approach, rigorous testing, and a strong technology platform, Callier says.

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