How new CVS digital lab proves value, collaborates with business units

CVS1At our Boston Field Study in October, we dropped in on CVS Health’s new Digital Innovation Lab and met with Chief Digital Officer Brian Tilzer.

After the group toured the lab and got demos of several lab projects, Tilzer sat down with Chris Johnson of Innosight to discuss why the $139 billion retail and healthcare giant set up the facility; how it connects with teams at CVS’ Rhode Island headquarters; how they set priorities; what happens when projects don’t pan out; and his thoughts on mobile payments, videoconferencing and collaboration, and in-store Bluetooth Beacon technology.

Edited highlights of the conversation are below, along with audio. (Click the “down arrow” at the right side of the audio player to download an MP3 file for later listening.)

Our next Field Study gathering takes place in Silicon Valley, on March 30th and 31st, 2016.


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