Lessons from Reliant on setting goals, tracking progress

scottburnsInnovation Leader recently sat down with Scott Burns, the director of innovation at Reliant Energy, a Houston-based division of the $8.4 billion electricity giant NRG Energy Inc. To win customers in an increasingly competitive electricity market, Reliant created an innovation function that aims to provide unique products and services to differentiate it from the competition.

According to Burns, goal-setting around innovation has been critical to the success of the initiative, but so has tracking performance. Burns took us inside the goal-setting and reporting process at Reliant, where weekly updates track status as red, yellow or green, and help “increase our team’s overall sense of urgency.” 

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