TGI Fridays and AI? The Restaurant Chain’s Chief Experience Officer Explains

“Consumers are what disrupt industries — how they think and how they interact, and what they want from a brand,” says Sherif Mityas, the Chief Experience Officer of TGI Fridays.
Mityas sat down with Innovation Leader to discuss how artificial intelligence and personalization can turn occasional customers into regulars. Listen to the interview or read the transcript inside.

How We’re Building a Culture That Supports Innovation at Chick-fil-A

Imagine if your company joined the ranks of the world’s most innovative companies — companies like Apple, Netflix, or Amazon. It’s possible, writes columnist Leo Chan, but only if you’re able to build a strong culture that supports innovation.

Inside the ‘AnyWare’ digital strategy at Domino’s Pizza

Betting big on digital has been very good for Domino’s Pizza, the nation’s second largest pizza chain by sales and locations, after Pizza Hut. In its latest quarterly earnings report, the Ann Arbor, Michigan company said same-store sales grew by 10.7 percent at its domestic franchise locations. Chief Digital Officer Dennis Maloney explains how they’ve been doing it…

How Taco Bell accelerated progress on digital and mobile initiatives

When Taco Bell tried to deliver new digital and in-store technologies for its customers and team members, the quick-service restaurant chain felt like it wasn’t able to move fast enough. A recently-formed 20-person team focused on Digital Innovation and On Demand is changing that. We talk to leader Lawrence Kim.

How Panera Bread reinvented its customer experience

Blaine Hurst, the Chief Technology and Transformation Officer at Panera Bread, explains how he worked with CEO and founder Ron Shaich to design and test the “Panera 2.0” concept, working out of a single cafe near Boston’s Fenway Park.

Why corporate innovation execs should know Placemeter

Innovation Leader regularly keeps innovation executives apprised of startups that merit attention, and we’ve found another one in Placemeter. Inside, we describe why this disruptive Manhattan-based startup (or one like it) may have an impact on global retailers and other large corporations.