In early November, we brought together 16 innovation and R&D leaders from large organizations at MasterCard Labs in New York City for a roundtable co-hosted with our friends at Deloitte. The pre-read for participants was Deloitte principal Geoff Tuff’s piece, “We Should Still ♥ Humans — And Why It’s Critical in the Digital Age.”
These “Underground” gatherings are off-the-record, primarily because they’re designed to enable a group of peers to openly discuss issues they’re grappling with. Among the topics we discussed: focusing on human behaviors and needs, rather than just chasing shiny new technologies; what creates lasting customer loyalty in 2017; how to work with (or acquire) startup companies without “killing the butterfly”; measuring cultural change in the company; creating incentives for middle management to be involved with — rather than block — innovation; and relationships between innovation groups and the business units.
If you’re a corporate innovation, strategy, or R&D leader and you’d like to participate in a future Underground gathering, you can request an invite here.
The roundtable, co-hosted with Deloitte, was held at MasterCard Labs in Chelsea.
Hasan Kazmi, SVP & Head of Strategy, and Global Innovation at Citi; Geoff Tuff, Principal at Deloitte; and Wendy Mayer, VP of Strategy and New Business at Pfizer.
Innovation Leader co-founder Scott Cohen chats with Deborah Barta, SVP of Innovation Management at MasterCard, and Chaiti Sen, MasterCard Director of Product Communications.
Deloitte’s Geoff Tuff and Scott Kirsner, co-founder and editor of Innovation Leader.
Rick Paster, Walmart’s Director of Corporate Strategy for Global eCommerce.
Adetola Abiade, JPMorgan Chase’s Executive Director of Innovation; Hasan Kazmi of Citi; Wendy Mayer of Pfizer; and Jason Berns, SVP of Product Innovation at Ralph Lauren.
Jennifer Hsieh, Marriott’s VP of Customer Experience Innovation.
We asked participants to write down the organizational challenges they wanted to discuss on Post-it notes.
Vince Tripodi, VP of Innovation and Technology at the Associated Press; Melissa Kivett, Prudential’s SVP and Chief Strategy Officer; and Michael Hauser, Boeing Disruptive Horizons @HorizonX.
Jason Berns of Ralph Lauren.
Nick Jarema, Head of Strategy for TR Labs at Thomson Reuters.
Hasan Kazmi of Citi; Jason Berns of Ralph Lauren; Linnette Le, Senior Consultant at Deloitte; and Rebecca Cameron, VP of Corporate Strategy at Nasdaq.
Michael Hauser of Boeing; Deborah Barta of MasterCard; Scott Kirsner of Innovation Leader; and Adetola Abiade of JPMorgan Chase.
Rick Paster of Walmart; Geoff Tuff of Deloitte; Vince Tripodi of the Associated Press; and Melissa Kivett of Prudential.