Lowe’s exec Kyle Nel on innovating in a time of exponential change

Is your organization thinking and acting linearly, at a time when the business or technological landscape is changing exponentially?

Kyle Nel, Executive Director of Lowe’s Innovation Labs, laid out his company’s response to that challenge at the recent Front End of Innovation Conference in Boston.


    On metrics: “…If you are buying into the exponential curve, the conventional retail metrics will kill anything that looks remotely different from what is currently out there.”

    On hiring: “I look for people that are known as difficult to manage. Not because they are not good at their job — because they are too good at their job. They’re the ones that make their boss look bad…”

    ... continued ...

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