Don’t Build an Innovation Ivory Tower: Advice from Manulife exec Jesse Bean on Delivering Impact

Jesse Bean has a strong perspective about how innovation teams don’t deliver results in large companies.

“What you don’t want to do is create an ivory tower, where [your people] are responsible for innovation — and nobody else is,” Bean told Innovation Leader on a recent conference call. Instead, “we want the whole company to be thinking about [innovation.]”

Bean is the Chief Experience Officer and Head of Innovation for Global Solutions Delivery at Manulife Financial, the $53.3 billion financial services group that operates as John Hancock in the US. In his current role, Bean is focused on creating a more agile organization that can meet the current and future needs of Manulife’s business clients, and he was central to the launch of Manulife’s “Labs of Forward Thinking” (or LOFT) in Boston, Toronto, and Singapore.

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