Why KeyBank is Investing in Digital Innovation, Acquiring Startups — and Betting on the Future of the Branch

Dennis Devine, Co-President of Key Community Bank, and a member of the executive leadership team at KeyBank.

Adjacent to KeyBank’s corporate headquarters tower in Cleveland, there’s a bank lobby that dates back to the mid-1800s — complete with tall counters, friendly human tellers, and ballpoint pens on chains.

KeyBank is one of the biggest in the US, with more than 1,100 branches, $137 billion in assets, and about 18,500 employees. And while it is steadily investing in its digital relationship with customers — in June it acquired Bolstr, a startup focused on small business lending — it remains committed to the old school, face-to-face interaction that takes place in a branch. Complete with free lollipops for the kids.

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