Inside the ‘AnyWare’ digital strategy at Domino’s Pizza
By Brian Steiner, Contributing Writer
The recipe for success in the hotly-competitive pizza industry isn’t just about the best sauce, crust, and toppings. For Domino’s Pizza, it’s also about new digital channels that let its customers order its food as soon as the thought occurs to them, regardless of where they are.
Betting big on digital has been very good for Domino’s Pizza, the nation’s second largest pizza chain by sales and locations, after Pizza Hut. In its latest quarterly earnings report, the Ann Arbor, Michigan company said same-store sales grew by 10.7 percent at its domestic franchise locations. (By contrast, Pizza Hut’s same-store sales numbers have been stagnating.) And for the full fiscal year in 2015, Domino’s said orders placed over digital channels hit $4.7 billion. Domino’s chief executive J. Patrick Doyle attributed those solid numbers in part to the company’s steady investment in technology.... continued ...