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Innovation Leader Live

We regularly host live conference calls and webcasts for our members on topics of interest. (You can email us to suggest a topic.)

Upcoming Live Calls and Webcasts:

Live Call: David Rottblatt of Embraer X on Creating Disruptive Businesses
Join us for a half-hour conversation with David Rottblatt about Embraer’s new disruptive innovation initiative, Embraer X, which is working with partners like Uber on next-generation aircraft and services, and setting up innovation outposts in Silicon Valley and Boston.

Thursday, July 19 @ 2:00 p.m. ESTLearn more and register »

Below are summaries and recordings of previous calls:

IL Master Class: Does Measurement Kill Innovation?

In our recent Master Class on innovation metrics, we explored topics including the difference between “activity metrics” and “impact metrics,” where to start, and how to evolve your measurement regime over time. The session was hosted by Mariko O’Neill, Managing Consultant at PA Consulting, with guest speakers Dan Seewald of Pfizer and Rick Waldron, formerly at Nike and Intel. Webcast replay inside…

Webcast Replay: Navi Radjou on How You Can Implement Frugal Innovation

Navi Radjou, whose TED talk on frugal innovation has garnered over 1.6 million views, explains some of the values driving the phenomenon, and answers questions from webcast participants. “Frugal innovation is a strategy more than a concept,” Radjou says. “It’s a way of creating more economic and also social value using fewer resources. It is the ability to do a lot more with a lot less.” Includes a three-minute excerpt and the full 30-minute webcast…

Webcast Replay: Advice on Piloting and Scaling New Ideas in Healthcare

Few industries are as regulated, as quality-oriented, and as populated by busy professionals as healthcare. So how do you make time to source, evaluate, pilot, and scale new ideas? How do you set the right metrics and milestones, and kill projects that aren’t hitting them? Leaders from Anthem, Pulse@MassChallenge, and Boston Children’s Hospital share their advice in this recent webcast….

IL Master Class: Tactics and Timelines for Changing Culture

What does it mean to try to change the culture in an established enterprise to drive innovation, and how can you make your goals specific? Gary Getz and Michel van Hove of Strategos explain — and answer questions from corporate innovators — in this one-hour webcast replay.

GE VP: ‘The Way We Sold in the Past Isn’t Going to Work in the Future’

When most large companies use the word “innovation,” they’re talking about new products, services, technologies, or business models. Changing how they sell is often the last thing they mean. GE Vice President Cate Gutowski thinks that’s a big mistake. She explains inside…

IL Master Class: Innovation by the Numbers

In our latest Master Class, “Innovation by the Numbers,” we explored the metrics and analytics behind innovation efforts with Innovation 360’s CEO Magnus Penker.

Open Innovation: Henry Chesbrough on Barriers, Success Stories, and Business Unit Support

In a recent conference call, Innovation Leader Editor and Co-Founder Scott Kirsner spoke with open innovation guru Henry Chesbrough about how open innovation is being practiced at companies like Intel, Eli Lilly, Bayer, and United HealthCare; budgets and business unit ties; and some of the common barriers to making open innovation part of the way people work every day, rather than a one-off event.

Webcast Replay: Best Practices for Scouting Trends and Emerging Technologies

Tied to the release of our research report on Scouting Trends and Emerging Tech, we explored those questions and more in a webcast with Innovation Leader members. The webcast featured Scott Kirsner, Innovation Leader’s Editor and Co-Founder, and Kyle Nel, the former Executive Director of Lowe’s Innovation Labs. Nel discussed how Lowe’s set up its global network of innovation labs; used storytelling (and a comic book!) to get executives bought in to the vision of the labs; and worked with startups and other outside entities to build prototypes and test them in stores.

Building a Culture of Innovation from the Bottom Up at Turner Classic Movies

As part of our IL Live series of conference calls, we recently spoke with Shannon Clute, Director of Business Development and Strategy at TCM, about the channel’s “bottom-up” innovation strategy.

How David Lee is Bringing New Innovation Energy and Programs to $60B UPS

As part of our IL Live series of conference calls, we recently spoke with David Lee, UPS’s Vice President of Innovation. Lee also oversees the Strategic Enterprise Fund, UPS’ corporate investing arm. “My personal view on strategy and innovation,” Lee says, “is that an innovation strategy needs to be about pathways and mechanisms and partners and channels. It is less about, ‘What should you be doing,’ because in some ways the market, your customers, and your executive leadership can tell you that.” More inside…

IL Master Class: Why Innovation Teams Get Stuck, and How to Break Free

How can sophisticated organizations can be so committed to innovation — but still get stuck? Mike Maddock of the innovation consulting firm Maddock Douglas, an IL partner, offers strategies to get “unstuck.” One-hour webcast replay with slides and video.

How the United States Marine Corps is Accelerating Tech Acquisition and Embracing the Maker Movement

The United States Marine Corps works under an incredible imperative to continuously innovate for the purpose of securing our nation. However, it is also faced with the challenges of being a 242-year-old organization of over 300,000 “employees.” As part of our IL Live series of conference calls, Capt. Christopher Wood discussed some of the key inflection points in the Marine Corps’ history of innovation, and how the Corps is looking to foster the spirit of innovation today.

Webcast Replay: Best Practices in Innovation Governance, Reporting and Communications

To supplement our recent Q2 research report on innovation governance, Innovation Leader editor Scott Kirsner presented some of the high-level findings and advice in an hour-long webcast, joined by executives from the healthcare, insurance, and media industries.

Dennis McGrath on How Starbucks Tests New Ideas in the Real World

Dennis McGrath, VP of Global Ops Innovation at Starbucks, explains how the coffee retailer developed a new protocol for testing ideas in small numbers of stores. McGrath also discusses when to bring in other business stakeholders, the failure-tolerant culture at Starbucks, and a new store format. Includes 30 minutes of downloadable audio…

Don’t Build an Innovation Ivory Tower: Advice from Manulife exec Jesse Bean on Delivering Impact

Bean is the Chief Experience Officer and Head of Innovation for Global Solutions Delivery at Manulife Financial, the $53.3 billion financial services group that operates as John Hancock in the US. He shares his advice about setting up a network of labs, building support among middle management, and the “DevOps” approach to bringing software development closer to IT operations folks. Includes downloadable audio…

Staples CTO on chatbots, recruiting tech talent, retail shifts, and a smarter Easy Button

The future of retail, in Faisal Masud’s view, doesn’t force the customer to do anything the customer doesn’t want to do. That includes keeping shopping lists, poking around websites, getting into a car, or roaming the aisles of a store. It may even include placing an order, if intelligent software can accurately guess what the customer needs based on past purchasing patterns. Highlights and audio from our conversation…

Creating Iconic Advantage: Soon Yu Talks Innovation at VF Corp, Changes in Retail

Creating an iconic brand — like Apple, BMW, or Nike — requires more than great design and technological breakthroughs. According to Soon Yu, the former Global VP of Innovation at VF Corporation, when something is iconic, it has three simple qualities: Distinction, relevance, and universal recognition. More from Yu in this live call replay, with audio and transcript inside…

Webcast Replay: Innovation and the Business Units

Innovation Leader editor Scott Kirsner shares some of the high-level data from our recent survey and research report on the ties between business units and innovation or R&D groups. He’s joined by executives from Fidelity Investments, Aon Health, GOJO Industries, and Trek Bicycle, who share their perspectives. 45 minutes of video and slides…

Getting leadership buy-in, ‘no time syndrome,’ and premature scaling: Stories from Humana, GE, Intuit

Why do employees and executives in large organizations resist participating in innovation efforts? Sometimes it’s about fear of failure, not having a safe environment to try new things, or no-time syndrome: “Oh, we don’t have enough time to innovate.” Downloadable audio and more insights inside…

Harvard Business School Prof Karim Lakhani on Overcoming Resistance to Crowdsourcing

On a recent Innovation Leader Live call, Karim Lakhani discussed some of the cultural reasons people resist seeking solutions from the crowd; ways that crowdsourcing competitions can fail; whether to run competitions on your own or work with an existing crowdsourcing platform; and appropriate incentives. Here’s the complete audio along with an edited transcript…

Webcast replay: The innovation agenda for 2017

Innovation Leader editor Scott Kirsner discusses what we’re seeing corporate innovation teams focusing on for 2017, including governance; more focused approaches to working with startups; adjusting the focus of innovation labs; some of the factors that lead to the sudden death of innovation initiatives; and the benefits of building networks of champions or catalysts. Kirsner also discusses metrics.

Why Groupe Galeries Lafayette launched an accelerator for retail and fashion startups

“I was trying to shove innovation down their throat,” says Edoardo Manitto of Groupe Galeries Lafayette, the 120-year old French retailer. “That, in my case, didn’t lead to anything very productive.” Here’s what he’s doing instead.

Advice from American Greetings VP: How creatives and the business side can get along

Many people think of American Greetings as a purveyor of greeting cards and party goods, but as Carol Miller describes it, the privately-held company is in the “meaningful connections” business, helping people make connections with family and friends. On a recent IL Live conference call, she shared her advice about building great teams that include both creatives and business-side employees.

Northrop Grumman exec on how innovation, R&D, and business units can ‘increase awesome’

On a recent conference call, Kevin Parsons, the Director of Innovation and Transformation at $23 billion defense and aerospace giant Northrop Grumman joined us to explain how his innovation group is influencing the culture and bringing business units into its process — without antagonizing the R&D folks. Includes 30 minutes of audio….

How ExxonMobil IT started a grassroots innovation program that’s changing company culture

Christopher Bailey, #innovation catalyst and IT leader at ExxonMobil, discusses the challenges of operationally-focused innovation and details how ExxonMobil has promoted innovation from the ground up through the #innovation initiative and their Grassroots Innovation Forum. Includes 30 minutes of audio.

How EY launched an innovation program inside a professional services firm

One big challenge, according to Jeff Saviano, who runs innovation inside EY’s tax practice for the Americas: “Making sure that we’re not just asking people to spend time on nights and weekends to build something new, [and] move us in a new direction.” He explains how they’ve been working to overcome that. Includes 30 minutes of audio…

How the Capital One Garage is incubating new products and ‘re-imagining the relationship with money’

“We incubate and accelerate great products,” says Gagan Kanjlia, co-founder of Capital One Garage, the incubator at the $24 billion financial services giant. “But also we’re driving this broader business transformation, which is essential for larger companies like Capital One.”

Webcast replay: What top corporate innovators are doing in 2016

Innovation Leader editor and co-founder Scott Kirsner shares seven examples of how companies like Toyota, Disney, GE, and Amazon are working to innovate better, faster, cheaper — and more collaboratively. The webcast also explores some of the factors that lead to premature death for innovation initiatives.

Joe Pine: Products and services are being commoditized. Here’s how you create experiences.

“If you look at convenience, convenience means spending less time with a customer,” Pine said on a recent conference call with Innovation Leader members. “What I’m talking about is spending more time with a customer, where customers actually value the time they spend with you. Instead of time well-saved — a commoditized service — they view it as time well-spent. We spoke with Pine about how social media and virtual reality are changing the nature of experiences; Uber, Hilton, and Capital One; and more. 30 minutes of audio inside…

Webcast: Emerging business models for connected products and IoT

Ben Einstein, managing partner of the investment firm Bolt, joined Innovation Leader editor Scott Kirsner on a recent webcast to discuss ten of the emerging business models for connected products and the “Internet of Things,” as well as how to avoid commoditization.

‘Go where you’re loved’: Intuit executive shares advice on rolling out lean startup for maximum impact

If you’ve been debating whether and how to roll out the lean startup methodology in your organization, Bennett Blank of Intuit has a question: What are you waiting for? “I can’t tell you how many times I’ve talked [about lean] with other executives who are like, ‘OK, we’ll spend four or five months benchmarking it, and then we’ll put together a program, and then we’ll spend eight months creating the curriculum, and then we’ll launch it next year.'” Here’s how Blank did it at Intuit…

Lessons from Alex Goryachev on running Cisco’s first company-wide idea challenge

On a recent Innovation Leader Live call, Cisco’s Alex Goryachev discussed the company’s recent Innovate Everywhere Challenge, including how he got thousands of employees to participate, how they recruited external judges, and why he changed his mind about letting the teams involved interact directly with customers. Includes 30 minutes of audio…

Open innovation at $25 billion AstraZeneca: What we’ve learned so far

Scott Wilkins, Enterprise Innovation Director at the British pharmaceutical firm AstraZeneca and his colleague Rob Albert discuss the roots of the open innovation program at AstraZeneca; how they use recognition and financial rewards for people who help them with challenges; how they got legal and compliance leaders on their side; and how they’re shifting the culture at AstraZeneca from feeling like every great breakthrough needs to come from an employee. In Wilkins’ words, the company now stresses that “the patient doesn’t care who solves the problem.” Includes 30 minutes of downloadable audio…

Marla Capozzi on discipline, metrics, and the perils of innovation committees

Among the topics we covered on a recent Innovation Leader Live call with Marla Capozzi of McKinsey & Co.’s Global Strategy & Innovation Practice:  Why an organization’s commitment to innovation shouldn’t wax and wane; the risk of innovation committees running off the rails; and why it’s vital to create new metrics for the pilot tests and experiments you run. Transcript and downloadable audio inside…

Call re-cap: EMC’s Calvin Smith on ‘incubation readiness levels’ and incentivizing employees

How do you get an innovation program focused on strategic challenges that the businesses care about — without limiting it to incrementalism? That was among the topics we discussed recently with Calvin Smith of EMC Corp., the data storage and cloud giant, on one of our recent Innovation Leader Live calls.

Hearst Health’s chief innovation officer on lab funding, staffing, and focus

Our latest Innovation Leader Live call featured Justin Graham of Hearst Health, talking about the innovation lab he oversees in San Francisco. We discussed staffing, funding, and the focus of the lab — and took several questions from listeners. Read the highlights of our conversation, or listen to the audio.

Trek exec on trends, social media, and why a skunkworks didn’t work

Of a skunkworks R&D group set up separate from headquarters, Trek exec Chad Manuell says, “There was a gap in buy-in between when they developed a technology, and when one of the business units [said], “Hey, that technology is cool. Let’s put it on our product.” Listen to our half-hour conversation with Manuell or read the highlights…

Steve Blank on how to put lean startup in action inside big companies

On our latest Innovation Leader Live call, lean startup guru Steve Blank talked about the challenges of bringing the lean startup approach into a large company; and the decisions that should be made before setting up an “innovation outpost.” Article includes 30 minutes of audio. (Not a subscriber? Here’s an excerpt.)

General Mills VP on getting to the first dollar fast, failure, key metrics

Few companies have as strong a track record when it comes to open innovation and pilot testing as General Mills. In a recent Innovation Leader Live call, Jim Kirkwood, Chief Science and Technology Development Officer, explained how the company “gets to the first dollar fast” with pilot tests. Includes 30 minutes of audio. (Not a subscriber? Get an excerpt here »)

Gap exec on innovation training, co-creation, customer insights

Gap Inc.’s Dean of Global Innovation talks about creativity, co-creation, the Mindspark training initiative,  and the importance of solving small problems first. Includes slides and 30 minutes of audio from a recent call.

How appliance-maker Jarden is testing new business models

Our October Innovation Leader Live call guest was Asoka Veeravagu, VP of Business Development for Transformational Innovation at Jarden Consumer Solutions. The Boca Raton, Fla. company owns brands like Mr. Coffee, Aerobed, and Sunbeam.

Transamerica’s Aaron Proietti on what’s working — and what didn’t

On our latest Innovation Leader Live call, we spoke with Aaron Proietti of Transamerica about the evolution of the insurance company’s innovation program — including approaches that have worked, and those that haven’t.

What happened to ‘Team Tomorrow’ at WD-40

Our latest Innovation Leader Live call featured Graham Milner of WD-40 talking about how the publicly-traded San Diego company with the iconic blue-and-yellow cans has grown beyond a single product. In particular, Milner discussed the life and death of “Team Tomorrow,” which was formed by the CEO in 2002 to explore new opportunities.

Allstate exec on strategic alignment, metrics, innovation team survival

In our latest Innovation Leader Live call, we talked with Allstate’s Moises Norena about how the $34 billion insurer is measuring innovation impact; why innovation can sometimes be a tough sell in a services business; and how innovation teams can survive corporate shake-ups and management changes. Includes 30-minutes of audio…

Cambia exec: Why we created healthcare collaboration space

Nicole Bell is executive director of the new Cambia Grove, a 9,000 square foot facility in downtown Seattle that brings together innovators and entrepreneurs with health plans, providers, businesses, government leaders, and academic minds from around the country. She talks about how and why her employer, Cambia Health Solutions, created the Grove. Includes audio, photos, and a video…

Coke’s David Butler on building a program for ‘exponential growth’

VP of Innovation and Entrepreneurship David Butler talks about his work to combine entrepreneurial ideas and speed with Coca-Cola’s scale and brand power. Includes a half-hour of downloadable audio.

Hershey’s exec on metrics, learning, and focusing innovation

Deborah Arcoleo, Director of the Advanced Innovation Center of Excellence, talks about how Hershey’s thinks about innovating beyond its product portfolio; how they measure innovation impact; training and capability development; and ensuring continued management buy-in for the innovation team. Includes audio and slides…

Webcast replay: Fidelity VP on tools for innovation teams

“If you just talk a lot about innovation and make a lot of noise, it can backfire,” says Rick Smyers, VP of the Center for Accelerated Innovation at Fidelity Investments. “People can hear a lot about it and think, ‘It’s just another management fad. It’ll go away.'” Smyers explains in this webcast how you can put the right strategy, tools, and people in place to make a real impact — and details some of his team’s successful projects.

Kelly Services exec on impact payments and disruptive ideas

Kelly Chief Innovation Officer Rolf Kleiner talks about his CEO’s expectations; developing a process for collecting incremental and disruptive ideas; creating an incentive system for idea submitters; and one high-potential idea Kelly Services is preparing to roll out. Includes 30 minutes of audio from our Innovation Leader Live call…

Hospital innovation exec talks disruption, events, engagement

Audio and notes from our recent call with Lesley Solomon, who has overseen the launch of the Innovation Hub at Brigham & Women’s Hospital in Boston. Brigham & Women’s has 1300 researchers and 1700 clinicians, along with about $650 million in annual funding. Solomon talked with IL members about running hackathons; her steering committee; and how she gets busy doctors, nurses, and researchers engaged with innovation initiatives, among other things…

Marriott Exec: How we Prototype, Crowdsource, Measure

Marriott executive Brian King talks to Innovation Leader members about rapid prototyping, collecting ideas from employees and customers, and why naivete is crucial to innovation. Includes highlights and audio from our latest Innovation Leader Live call…

Humana exec on consultants, mix of projects, reporting to CEO

Audio and notes from our recent “Innovation Leader Live” call with Nate Bellinger of Humana. Bellinger talks about the 15-year history of Humana’s innovation initiatives; some of the lessons they’ve learned as it has evolved; the ratio of incremental innovation to transformational innovation; budgets; and various changes in reporting relationships. Includes 30 minutes of downloadable audio…

Xerox CTO on connecting research to customer pain points

Corporate research groups can get obsessed with “solving a problem in a perfect way,” says Xerox exec Sophie Vandebroek. She’s trying to get the company better-connected to emerging customer needs, and focused on solving the problems customers want solved, fast. Includes 30 minutes of audio.

How Ingersoll Rand hires, trains, tests and prioritizes innovation

Listen to our recent “Innovation Leader Live” call with Michael Wynblatt, VP of Innovation & Emerging Technology at Ingersoll Rand, the $12.3 billion industrial giant. In the audio, Michael discuses the complexities of his role; how he creates and tests innovation hypotheses; training and capability-building; metrics; priorities; hiring and more.