How USAA moved fast to launch drone program

By Patricia Riedman Yeager, Contributing Writer

Think drones, and military airstrikes or Amazon deliveries come to mind. But San Antonio-based insurer USAA has another idea: Speeding up the claims process for members affected by a natural disaster.

In fact, in April, the $24 billion private company was among the first insurers to win approval from the Federal Aviation Administration to test drones for exactly that use. Founded as the United States Automobile Association in 1922, USAA now provides home, life and auto insurance, as well as online banking and investment services to 10.7 million active and veteran members of the U.S. military and their families.

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