How U.S. Bank is pushing the edge on voice biometrics

By Ann Brocklehurst, Contributing Writer

The innovation team at U.S. Bank observed a particular problem growing larger as customers began doing more of their banking on smartphones: typing complex passwords was a pain. Often, if the customer had a strong password, she had to toggle between different keyboards several times to enter special characters, numbers, and upper and lower-case letters.

The bank’s mobile app already allows customers to use spoken commands to check their balance, available interest rates, and make payments. Could it allow them to speak a phrase that would replace their password, too?

A 25-person innovation team

The 25-person innovation team at U.S. Bank works with different business lines within to imagine and develop solutions that tackle just that sort of present-day challenge, as well as exploring future markets and opportunities. The team, supervised by Chief Innovation Officer Dominic Venturo, looks to do “light-weight, fairly fast pilots,” in Venturo’s words.

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