How the U.S. Postal Service is Hustling to Link Mail with the Digital World
Few things are more challenging than trying to run a profitable business involving the delivery of atoms to 325 million customers in an era dominated by bits.
To increase the degree of difficulty even more, what if the approval of Congress and a regulatory commission were required before you made significant changes to your pricing or operations?
That context describes the United States Postal Service in 2018. The USPS lost $2.7 billion last year, much of it because people sent 5 billion (yes, billion) fewer first-class letters and cards in 2017. A rare bright spot was the growth of package delivery, thanks to e-commerce: it was up 11.8 percent in 2017.... continued ...