How the U.S. Postal Service is Hustling to Link Mail with the Digital World

Few things are more challenging than trying to run a profitable business involving the delivery of atoms to 325 million customers in an era dominated by bits.

To increase the degree of difficulty even more, what if the approval of Congress and a regulatory commission were required before you made significant changes to your pricing or operations?

That context describes the United States Postal Service in 2018. The USPS lost $2.7 billion last year, much of it because people sent 5 billion (yes, billion) fewer first-class letters and cards in 2017. A rare bright spot was the growth of package delivery, thanks to e-commerce: it was up 11.8 percent in 2017.

... continued ...

Gated Message – NO TRIAL (pre-Abacus launch)

Innovation Leader
Want to read the rest? Join Innovation Leader!
Are you responsible for creating new growth in a large organization? We've got you covered. IL members get full access to our research, articles, case studies, live events, webcasts & conference calls, downloadable resources and more. Become a member »

Case Studies, Articles
Members-only online access to articles, case studies, best practices, video tutorials, more.
Exclusive reports on topics including metrics, benchmarking, labs, compensation, and more.
Member discounts to our one-of-a-kind, loved-by-participants live learning events.
Dozens of downloadable checklists, innovation frameworks, spreadsheets, and dashboards.
Learn More & Become a Member