Excerpt: Kelly Services exec on making the go/no go decision

Our latest Innovation Leader Live call was with Rolf Kleiner, Chief Innovation Officer at Michigan-based Kelly Services, the staffing and workforce solutions giant. Kleiner talked about his CEO’s expectations; launching a global innovation “road show”; developing a process for collecting incremental and disruptive ideas, and how many ideas they’ve been receiving; creating an incentive system for idea submitters; and one high-potential idea Kelly Services is preparing to roll out, which involves offering new services to its competitors.

Non-Member Note: Thanks for checking out the audio clip of this month’s member conference call, “Innovation Leader Live.” As an Innovation Leader member, you’d have access to the complete audio, as well as the ability to participate in these monthly calls. To access all of our resources, including our best practices, resource center, exclusive research, MemberConnect directory, and more, we hope you join us today!

Below is a three-minute excerpt from the conversation and an audio clip featuring a question from one of our members: “How are ideas ranked or evaluated for approval to proceed? Who will ultimately make that go/no-go decision?”

Innovation Leader members can get the complete audio and notes from the call here.


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