Dear Boss: Here’s how to manage our innovation team

What would you tell a new executive who had just stepped in to oversee your innovation team?

Phil Swisher, Head of Innovation at Brown Brothers Harriman, the oldest and largest private bank in the U.S., put together a one-pager for the partner who was taking over that role in 2013. But the advice Swisher passed along wasn’t his own — it was a selection of quotes from “Innovator’s Dilemma” author Clay Christensen, Intuit CEO Brad Smith, and Eric Ries, one of the originators of the “lean startup” movement.

BBH has about 5,000 employees, 17 offices around the world, and more than $3 trillion in assets under custody and management. (Last November, we wrote about the scoring system for new ideas that Swisher uses at the firm.)

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