Office Hours, Part I: Clay Christensen on Amazon, Disruption Fatigue, and Attracting Top Talent

Clay Christensen in his office on the campus of Harvard Business School. Photo by Tony Luong for Innovation Leader.

Visiting Clay Christensen at Harvard Business School is like going to office hours with your favorite college professor. There are papers covering the desk, family photos and published articles displayed on the walls, and a window looking out at brownstone buildings and trees with leaves just starting to change colors.

But this prof has been one of the best-known business theorists since publishing “The Innovator’s Dilemma: When New Technologies Cause Great Firms to Fail” in 1997, as the web began to touch every industry. As a busy public speaker and co-founder of Innosight, a nonprofit called The Christensen Institute, and the Rose Park Advisors investing firm — his day is planned with the rigor of a military operation.

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