Video: Andres Ricaurte of American Express on Partnerships, Innovation, and the Customer-First Mindset

By Kaitlin Milliken, Staff Writer

Andres Ricuarte of American Express recaps some of the key points from his session at Innovation Leader’s 2017 Teach-In, “Thinking Differently About Partnerships, APIs, and the Ecosystem Around Your Company.”

“Innovation in a vacuum is useless,” says Ricuarte, Head of American Express’ B2B Platform and API. “You need partners, but more importantly, in conjunction with your partners, you need customers. You need to put yourself in front of the customer, and ask questions…”

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